FAQS

Gates open at 6.30pm. Hallowscream Standard tickets have an Intake Period, please ensure you arrive during your Intake Period.  Last entry to Hallowscream is at 9.00pm.. You should allow at least two hours for your visit or longer to allow time to get something to eat and drink, go on the rides, watch the shows etc. Queues for the scare houses and food outlets can build up at peak times. The Scare House queue lines will close at 10:30pm to allow time for everyone in the queue to get through the houses. Food outlets and fairground rides close at 11pm. The bar close at 11.30pm. See the Times & Tickets page for details.

No tickets are sold on the gate. All tickets need to be bought online from this website! Tickets often sell out well in advance so don't leave it to the last minute. If you turn up on the night without a pre-booked ticket you will not be able to get in.

Tickets range in price depending on the ticket you select, the night you visit and how far in advance you book. All tickets are subject to a £2.00 per person booking fee. Please see the Dates & Times page for an explanation of the different ticket types.

If you are short on time, or just hate queuing, Fast Track tickets give you access to the Fast Track entrance at each haunted house attraction. Fast Track tickets do not have an Intake Period so you can arrive any time between 6.30pm and last admission 9.00pm. Please note when you book a Fast Track ticket it will show the entry time as 6.30pm, this is just the opening time, you can arrive any time up to last admissions 9pm.

All Hallowscream bookings are flexible meaning you can change the date/time of your booked slot. Any change must be made by the person who booked the tickets before midnight the day before your booking, you cannot change your booking on the day. To change a booking follow the link to book tickets from our website, sign in to your account (if you checked out as guest you can create an account using the email address you used to book tickets). If the date/time you want to change to is more expensive you will need to pay the difference. If it is a less expensive no refund will be given. There is a charge of £2.00 per person to reschedule your booking. You must change the whole booking, you can't split a booking so if you are booking for other people think carefully about what will happen if they can't make it.

Please note that Hallowscream is now a 16+ event. Anyone aged under 16yrs will not be admitted even if accompanied by an adult. This is a change from the previous 14+ age restriction and reflects the more adult nature of the event. Proof of age will be required for anyone who appears under 21, please bring valid photo ID eg Driving Licence, Passport or other recognised proof of age ID. Hallowtween is our slightly less scary version of Hallowscream aimed at families with Children aged 10-15yrs.

Our entire site is CARD ONLY. We are not able to accept cash payments anywhere on site. You will need a credit or debit card to pay for food and drink, rides, sideshows etc on site.

We recommend that you allow at least two and half hours for your visit to allow time for queuing and to go through all the attractions, get a bite to eat and drink and enjoy the atmosphere of the event! On busy nights you may need to allow longer. If you are short on time consider one of our Fast Track tickets.

Hallowscream is held in a mixture of old farm buildings, marquees and other structures.  Most of the event is under cover however if the weather is wet a waterproof coat may be advised. You may also get little wet inside some of the attractions! The ground can be uneven and rough in places, so please wear suitable footwear. We would suggest that you dress as if going on a walk in the countryside. There is no heating in any of the buildings, so wrap up warm if its cold!!

Of course, why not get into the spirit of Halloween by dressing up, lots of visitors do, especially on Halloween night. Please note that you may be asked to remove full face masks. No weapons or replica weapons of any kind are allowed.

York Maze Hallowscream takes place whatever the weather. The Central Entertainment Zone with the stage show, side shows and bar is housed under giant marquees. The haunted house attractions are mainly indoors and queuing is under cover. The food court area is under cover, however you will need to walk outside to get there. Some other areas are outdoors including the fairground rides.

York Maze is about 7 miles from the centre of York. A taxi from the centre will be about £15- £18 and will take about 20 minutes to get here, longer if there is heavy traffic. Please see the “Find Us” page of this website for more information.

The houses are quite intense, and we are trying to shock and scare you. We use strobe lighting in many places and smoke machines. There are narrow corridors to get through. You may need to bend right over, and even crawl in places. The ground conditions can be rough and slippy. Loud noises and strong blasts of air are used within the houses. Because of this we don’t feel it is suitable for people with medical conditions including: Heart issues. Pregnancy. Epilepsy. Panic attacks. Asthma. Mobility issues.

But as ever, we leave it up to you to decide!

We want Hallowscream to be as accessible to all as possible, however due to the very nature of the event all the scare houses have tight twisting corridors, steps, steep ramps, uneven floors and low ceilings in places. It is also very noisy with extensive use of special effects including loud bangs, strobe lighting, smoke, and of course chainsaw wielding clowns!!! Because of this, access to the scare houses is not suitable for people with mobility and some sensory issues. Disabled guests who are unsure about the suitability of the event and would like to attend are invited to contact the York Maze office to find out more and discuss your access needs.

Carers Pass
If you are in receipt of Carers Allowance you can apply for a complimentary Essential Carers Pass to match the ticket type purchased (does not include Unlimited or Mega Pass due to additional fairground ride restrictions). Applications for a complimentary Essential Carers Pass must be made at least 5 days in advance. You will need to email us your documentation. Documentation we recognise are: Personal Independence Payment (dated within last 2 years) showing the daily living component. Carer's Allowance letter of award. A headed letter from GP or Consultant (dated within the last 2 years) confirming the need for a full time carer. We also recognise the NIMBUS Access Card showing a +1.

Virtual Queuing
We offer virtual queuing for guests who are unable to queue. This allows access to our Scare Houses via a virtual queuing system for you and up to one carer. Applications for virtual queuing must be made at least 5 days in advance. You will be issued with a card permitting entry to the virtual queue once at each of the five Scare Houses. Join the fast track queue and present the card to the Scare House host who will then assess the length of the standard ticket queue, write down a “virtual queue time” and ask you to come back at the return time to join the fast track queue again. You are free to explore the site but are not permitted to join the queue for any other Scare House. You can only be in one virtual queue at a time. Please be aware, you will be given a return time but may have to still queue in the fast track queue line upon your return. We cannot control the movement and flows of our queues, including the temporary closure of a Scare House which may be necessitated for operational or safety reasons.
Proof of entitlement will need to be emailed in at least 5 days in advance. We recognise the following forms of documentation (they must be dated within the last 12 months):
A DLA, DWP or PIP letter stating you are entitled to a higher rate mobility allowance. An Access Card showing you are unable to queue. A letter from your GP or a Consultant on headed paper that has been dated within the last 12 months and it must clearly state that you’re unable to queue and why (we do not need a letter of diagnosis). Please note we are not in a position to assess individuals’ abilities so the letter from a medical professional must state that you are unable to queue and why, rather than simply confirming your condition.
When you collect your Virtual Queue pass on admission, we will need to see photographic ID that matches the name of the documentation you emailed in and the name the Virtual Queue Pass has been reserved for.
Only one carer can use the Virtual Queue Pass with a disabled guest present at any one time. The Carer’s pass must also be requested at least 5 days in advance – see Carers Pass information.

We have a large car park that is FREE of charge.